Shipping and Delivery

We locally ship within Singapore and Brunei. Within this local coverage, shipping is free.

For international shipments, kindly visit thelabfragrances.sg

Delivery Timing

Locally, we ship with trackable express couriers. The orders are processed and shipped within the day of the order or on the next day. The delivery usually takes one to three days for local shipments.

Delivery Complaints

It is normal for the packaging to show some wear after the shipping. However, if substantial damage occurred to the item (s) in your shipment, please contact us immediately. Please provide the order number for fastest service. To assure prompt resolution, please retain and send us pictures of the shipping box, packing materials, and the damaged items for inspection. Your replacement item(s) will be shipped to you free of charge upon reception of the damaged item(s).

Returns

In case of change of mind, returns or exchanges of online and physical purchases are possible within 14 days of reception at our local outlets. We would kindly ask you to inform us before dropping by.

Want to know more? Kindly write us your questions through https://www.thelabfragrances.com/contact/